Refund policy

Dynawear Tech Return Policy

Effective Date: 9/30/2026


1. Return Eligibility

You may request a return within 30 calendar days of receiving your order, subject to the following conditions:

  • The product must be in like-new condition and free from damage, excessive wear, modifications, or misuse.    
  • All original packaging, accessories, manuals, documentation, and included components must be returned.
  • The product must not have been altered, customized, or repaired by unauthorized personnel.
  • A valid proof of purchase is required.

Dynawear Tech reserves the right to inspect all returned products before approving a refund.

2. Product Evaluation and Fitting

Personal exoskeletons may be tested for sizing, comfort, and basic operation.

  • Products showing signs of extensive use, damage, contamination, excessive wear, or misuse may be subject to:
  • A restocking fee of up to 20%, or
  • Partial refund adjustments based on product condition, or
  • Return rejection if the product cannot be safely refurbished or resold.

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom-built or made-to-order exoskeleton systems.
  • Customized sizing, fittings, or specialized configurations.
  • Products damaged through misuse, accidents, improper maintenance, or unauthorized modifications.

4. Return Authorization Process

Before returning any item, customers must obtain a Return Merchandise Authorization (RMA) number.
To request a return:
Email: [email protected]
Please include:

  • Order number
  • Reason for return
  • Photos of the product (if requested)

Returns sent without an approved RMA may be refused.

5. Return Shipping

Unless the return is due to a Dynawear Tech error, shipping damage, or a verified manufacturing defect:

  • Customers are responsible for return shipping costs.
  • Products must be packaged securely to prevent shipping damage.
  • Dynawear Tech is not responsible for lost or damaged return shipments.

We recommend using a trackable and insured shipping service.

6. Refunds

Once the returned product is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days after inspection and approval.
  • Original shipping charges are non-refundable unless the return results from our error or a verified manufacturing defect.

You will receive email confirmation when your refund has been processed.

7. Damaged or Defective Products

If your product arrives damaged or defective:

  • Notify Dynawear Tech within 7 days of delivery.
  • Retain all original packaging.
  • Provide photos and a description of the issue.

We will work to repair, replace, or refund qualifying products as quickly as possible.

8. Contact Information

Dynawear Tech Customer Support
Email: [email protected]
Website: www.dynaweartech.com